FAQ & Troubleshooting

Syteca Functioning

• What Metadata Does Syteca Capture?
• How Does Syteca Affect Endpoints after Installation?
• Can I Hide the Syteca Client from Users?
• What happens when the Syteca Client is Disconnected from the Syteca Application Server?
• How Can I Quickly Review the Product Features?
• Is it Possible to Export Recorded Sessions into Video Formats?
• How Does Syteca Monitor a Virtual Infrastructure?

Syteca Installation

• Does Syteca Have a SaaS version?
• Must I Install Syteca on All My Production Servers to Monitor Subcontractors?
• How Do I Update Syteca?
• I Want to Evaluate Syteca? Where Should I Start?

Syteca Configuration & Privacy Settings

• Is it Possible to Back Up Syteca Data?
• Does Syteca Comply with the EU's GDPR Regulation on E-Monitoring in the Workplace?
• Can I Notify Users That Their Activity is Being Monitored?
• Can the User of a Target Computer Change the Results of Client Monitoring?

The Database Server

• How Can I Recreate the ActivityDB Database and Attach it as an Archived Database?
• Database Server Issues and Error Messages
• The MS SQL Server Database
• The PostgreSQL Database

Syteca Components

• The Application Server
• The Management Tool
• Syteca Clients

Licensing and Serial Keys

• How Can I Activate Serial Keys Offline?
• Licensing Issues
• Does Syteca Support Floating Licenses? What is the Maximum Number of PCs One License Allows You to Monitor?
• Does the Price Depend on the CPU per Server or the Number of Monitored Users?

Syteca Logs

• Syteca Application Server Logs
• Syteca Management Tool Logs
• Syteca Client Logs

Miscellaneous Questions

• How Long Do Сleanup (or Archive & Сleanup) Operations Take?
• How Can I Check the Version of .NET Framework Installed on the System?
• How Can I to Make a Dump File of an Application if it Crashes?
• I Have Installed a Client, but Cannot See it on the Client Management Page. What Should I Do?
• The Client is Online, but it's Sessions are Not Displayed. What Should I Do?
• Why Can I Only See Old Sessions (but Not the Latest Ones)?
• Power BI Integration Issue with the SSL/TLS Certificate
• How Can I Create a Self-Signed SSL Certificate for TLS (Splunk)?