Exporting a Client Session

To export a Client session (or part of a Client session) in the Session Player, do the following:

1. Log in to the Management Tool as a user with the Viewing Monitoring Results permission for Clients.

2. Open the required session in the Session Viewer.

3. In the Session Player pane, click the Tools (

) icon (in the top right), and then select Forensic Export in the drop-down list.

4. The Session Forensic Export pop-up window then opens.

5. Select either the:

• Export session fragment starting from current Player position option, and define the time interval required by entering the From and To dates and times for the required part of the session to be exported.

• Export full session option to export the whole session.

6. Optionally, to include text data (i.e. keystrokes and clipboard text data) recorded during Client monitoring, select the Include text data checkbox.

7. Optionally, to protect the exported session with a password, select the Protect with password checkbox, and enter a password in both the Password and Confirm password fields below it.

NOTE: If video is recorded (in Full Motion Capture mode), the following options above are not available: “Include text data”, “Protect with password”, “Password”, and “Confirm password”.

8. Optionally, add a Comment (which will be displayed in the Comment column on the Forensic Export History tab after performing the forensic export).

9. Click the Export button.

10. The Forensic Export History tab then opens, displaying the export progress.

11. As soon as export process finishes, the resulting file becomes available for downloading.

12. Click the Download (

) icon next to the required exported session (or part of a session) on the right to download the file with the Forensic Export results.

NOTE: If video is recorded (in Full Motion Capture mode), only the video (without the metadata) is exported, and it is exported to MP4 format (instead of to EFE format used by the Syteca Forensic Player).

NOTE: To play the exported sessions, the Syteca Forensic Player needs to be downloaded (by using the link at the top of the Forensic Export History tab).